home of perlsupporter (Server powered by master-productions GmbH & bueroversand.com)

perlsupporter is a webbased helpdesk script to manage emails and support requests.
One or more staff members use one POP3-Account to send and receive requests.
It is based on my former "all my support" script but is a rewrite with new features.
Features:

- get messages from a pop3 account and store them in a database
- recognition and storage of email attachments
- users can send requests with a web based submission form
- users can send requests by submitting an email
- every message has its unique ticket id for tracking
- corresponding ticket id is retrieved automatically and can be added manually via subject line
- you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk
- research in old messages
- statistics per user/type of messages user/rating
- personal header and footer for every user
- standard replies for all users
- generate a public FAQ (knowledgebase) for visitors where you can modify the messages and select which one should be displayed
- original messages are always kept in a textfile
- span pages
- templated based
- rating of replies
- access from any webbrowser worldwide (home office)

This script is being offered as freeware. Nevertheless I offer an installation service if you run into problems you can contact me.
The script may be used and modified free of charge for everyone under the following conditions:
All copyright notices, links and headers remain intact.
You have to include at least one link to my homepage: http://www.tulba.com/
To get the source code please write a message to me with information where you are going to use the script.

	home This is the home of the admin pages. You can select new messages to get new messages from your pre-defined POP3-Account and view a list of new messages.
	add default message You can add default messages. These can be selected when you reply to a request and are shown in the body of your new message. The default answers are user-independant. That means any user has access to your default answer.
	add a category for the knowledgebase You can manage categories for the knowledgebase where you can put requests and answers. The image shows the form to add a new category.
	write a new message You can write initial messages or restart threads. By using this form a new thread is started. Anyone can create a new thread and send an answer to a customer or forward it to another staff member e.g. as a reminder.
	custom header and footer Any staff member can define his/her own header and footer for eMail-replis. The header and footer will be displayed in the beginning and in the end of the message text box of a new message/reply.
	list of default answes This only shows a list of default answers which can be used by all staff members.
	mail form The mail form is shown when you reply to a thread. It can include default header and footer ad well as a default body text. All of these parts can be modified before the mail is sent.
	list of new messages In the list of new messages you have the option to read the message mail to the sender set the message to done with a comment (misc) forward it to another user (fwd) set it to junk with no comment include a default answer from a drop down list
	old message search results You can search for old messages with any criteria. To restart a thread just click on the email-address. You can view the whole thread by using whole and you can modify the message for the public knowledgebase (FAQ)
	old messages search form Search old messages with any criteria using % as wildcard. You can also simply click on a date in the calendar to view all messages from one day.
	statistics Two simple tables showing who has answered how many requests and received what kind of ratings.